Contact information

Contact Information Policy

At Durham Firewood, we are committed to clear and responsive communication. Customers can reach us by phone, email, or through our website contact form.

1. Response Time
   • We aim to reply to all inquiries within 1–2 business days.
2. Order Updates
   • If we need additional details to complete your order or arrange delivery, we will contact you using the information provided at checkout.
3. Accuracy
   • Customers are responsible for providing accurate contact information. Durham Firewood is not liable for delays or missed deliveries caused by incorrect or incomplete contact details.
4. Privacy
   • Your contact information will only be used to fulfill your order, arrange delivery, or communicate directly with you. We do not sell or share your personal information with third parties.